sol777 Privacy Policy

1. Introduction

sol777 is a trusted online entertainment and betting platform operated for users in Bangladesh. We place the highest importance on the privacy of every member registered on our platform. This Privacy Policy ("Policy") sets out how sol777 collects, stores, processes, and discloses your personal information.

This policy applies to the sol777 website, mobile version, and all related services. By using our platform you are agreeing to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.

Definitions

The definitions of some key terms used in this policy are given below:

• "Personal Information" — any information that can directly or indirectly identify you; for example your name, date of birth, email address, phone number, or financial details.
• "Processing" — any operation performed on personal information; for example collection, recording, storage, modification, retrieval, use, or deletion.
• "Platform" — the sol777 website and all related digital services.
• "User" — any person, registered or unregistered, on the sol777 platform.

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2. What Information We Collect

sol777 collects only the information that is necessary to provide our services, ensure security, and meet legal obligations. The types of information we collect are as follows:

2.1 Registration and Identity Information

• Full name
• Date of birth (for age verification — only persons aged 21 and above may register)
• Email address
• Mobile number
• Password (stored in encrypted form)

2.2 Financial and Payment Information

• bKash, Nagad, or Rocket account number (for transaction verification)
• Deposit and withdrawal transaction history
• Balance and bonus information

We do not directly store any card numbers, full bank account details, or PINs. All financial transactions are completed through payment gateways over encrypted connections.

2.3 Technical and Usage Information

• IP address and device identification information
• Browser type and version
• Operating system
• Pages visited on the platform and session duration
• Click and navigation history
• Cookie data (see Section 7 for details)

2.4 Communication Information

When you contact our support team via live chat or email, the content of that conversation may be recorded. This is used for service quality improvement and dispute resolution.

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3. Purpose and Legal Basis for Data Collection

sol777 processes your personal information for the following purposes:

3.1 Fulfilling Contractual Obligations

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Managing VIP rewards and cashback
• Providing gaming history and account statements

3.2 Legal and Regulatory Compliance

• Ensuring age verification (21 and above is mandatory)
• Identity verification (KYC — Know Your Customer) process
• Complying with Anti-Money Laundering (AML) policies
• Monitoring and reporting suspicious activity

3.3 Security and Fraud Prevention

• Detecting unauthorized access and hacking attempts
• Preventing the creation of multiple accounts
• Identifying bonus abuse and fraudulent activity

3.4 Service Improvement and Personalization

• Recommending games based on your preferences
• Improving platform performance and user experience
• Informing you about relevant promotions and offers (with your consent)

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4. Data Sharing and Disclosure

sol777 never sells your personal information to third parties. However, information may be shared in the following circumstances:

4.1 Service Provider Partners

We share limited information with the following third parties, but only the information necessary for them to provide their specific services:

• Payment processors (bKash, Nagad, Rocket)
• Identity verification services
• Technology and IT support providers
• Gaming software providers

Each partner is required to be bound by a data protection agreement and is permitted to use information only for the specified purpose.

4.2 Legal Obligations

Information may be disclosed based on legal requirements or valid orders from competent authorities. This includes:

• Complying with court orders or government regulations
• Assisting authorities in preventing money laundering or terrorist financing
• Cooperating in investigations into fraud or misconduct

4.3 Business Transfers

In the event of a transfer, merger, or acquisition of sol777's business or assets, your information may be transferred to the new party. You will be notified in advance in such cases.

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5. Data Security Measures

sol777 adopts industry-standard technical and organizational security measures to protect your information:

5.1 Technical Security

• SSL/TLS Encryption: All data transmitted to and from the platform is protected with 256-bit SSL encryption.
• Database Encryption: Stored sensitive information is kept in encrypted form.
• Firewall and Intrusion Detection System: Advanced firewall measures are in place to prevent unauthorized access.
• Two-Factor Authentication: An additional layer of security is available when logging into your account.
• Regular security audits and vulnerability assessments.

5.2 Organizational Security

• Restricted Access Policy: Only authorized staff have access to the information they need.
• Staff Training: Regular training on data protection is provided.
• Confidentiality Agreements: All staff and partners are bound by confidentiality agreements.

We cannot guarantee that the transmission of information over the internet is completely secure. However, we always strive to ensure the highest level of protection.

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6. Data Retention Period

sol777 retains your personal information only for as long as it is necessary or required by legal obligations:

• Active account data: Retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, certain information is retained for a minimum of five (5) years as required by law.
• Financial transaction records: Retained for up to seven (7) years in accordance with anti-money laundering regulations.
• Security logs: Technical logs are retained for up to ninety (90) days to ensure account security.

Once the retention period expires, information is securely deleted or anonymized.

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7. Cookie Policy

The sol777 platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that improve platform functionality and user experience.

7.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: For remembering your preferences (such as language or theme).
• Analytics Cookies: For analyzing platform usage and making improvements.
• Marketing Cookies: For displaying relevant promotional content (subject to your consent).

7.2 Cookie Controls

You can reject or delete non-essential cookies through your browser settings. Please note that disabling certain cookies may limit some functionality of the platform.

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8. Protection of Minors

sol777 is a platform strictly operated for persons aged 21 and above. We do not knowingly collect personal information from persons under the age of 21. If we become aware that a minor has provided us with information, we will immediately close that account and delete the information.

Parents are requested to monitor their minor children's internet use. If you suspect a minor has an account, please contact [email protected] immediately.

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9. International Data Transfers

sol777 primarily provides services centered in Bangladesh. However, our servers and some third-party partners may be located in other countries. In such cases we ensure that:

• Adequate data protection measures are in place in the country to which data is transferred.
• All partners are bound by data protection agreements.
• Data is transferred through encrypted connections.

10. Policy Changes

sol777 may review and update this privacy policy from time to time. This policy may change due to business practices, legal requirements, or technological changes.

For significant changes, we will notify you in the following ways:

• A notice will be sent to your registered email.
• A clear notification will be displayed when you access the platform.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after any changes will indicate that you have accepted the updated policy.

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11. Responsible Gaming & Data

sol777 gives the highest priority to responsible gaming. We analyze data related to your gaming activity — such as betting history, deposit and withdrawal patterns — to identify unusual or risky behavior. Using this data, we may provide you with responsible gaming information and support when needed.

To learn more about responsible gaming, please read our Responsible Gaming page.

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12. Governance & Dispute Resolution

This privacy policy is governed by applicable law. Any dispute relating to this policy will first be attempted to be resolved through discussion.

If you have any complaint regarding the protection of your personal data, please contact us directly first. We always take your complaints seriously and strive to resolve them quickly.